Privacy Policy for Millstone

Effective Date: September 2024

At Millstone, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our services.


1. Information We Collect

Information You Provide to Us:

  • Contact Information: Name, email address, phone number, and postal address when you make a purchase, create an account, or contact customer service.

  • Payment Information: Credit/debit card details and billing information for transaction processing.

  • Account Information: Username and password for secure access to your account.

Automatically Collected Information:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Information about how you interact with our website, such as page views, clicks, and time spent on pages.

  • Cookies and Tracking: We use cookies and similar technologies to track your preferences and improve user experience. You can manage your cookie preferences through your browser settings.

Third-Party Information:

We may receive information from third-party partners for payment processing, marketing, and analytics.


2. How We Use Your Information

We use your information to:

  • Process and fulfil orders, including payment and delivery.

  • Provide customer support and respond to inquiries.

  • Improve and personalise your online experience.

  • Send promotional communications (with your consent).

  • Conduct analytics and improve website functionality.

  • Ensure security and prevent fraud.


3. Legal Bases for Processing

We process your personal information based on the following legal grounds:

  • Performance of a Contract: To provide the services or products you request.

  • Consent: Where you have provided explicit consent (e.g., marketing communications).

  • Legitimate Interests: To improve our services and protect our business.

  • Compliance with Legal Obligations: To fulfil regulatory requirements.


4. How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Payment processors, delivery partners, and IT support.

  • Marketing Partners: For targeted advertising with your consent.

  • Legal Authorities: When required by law or to protect our legal rights.


5. International Data Transfers

Your information may be transferred and stored in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.


6. Data Security

We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.


7. Your Rights

Depending on your location, you may have rights under data protection laws, including:

  • The right to access your personal data.

  • The right to correct inaccurate information.

  • The right to request deletion of your data.

  • The right to object to processing.

  • The right to data portability.

  • The right to withdraw consent.

To exercise your rights, please contact us at [Insert Contact Email].


8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil legal obligations.


9. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, please see our [Cookie Policy].


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date.


11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Millstone Customer Support
info@wearemillstone.com

Millstone HQ, 1st Floor, Bridge Mill, Hebden Bridge, HX7 8ET.